Changing the Way We Waitaki is an exciting and transformative initiative that is reshaping how the Waitaki District Council operates, enhancing both internal collaboration and the services we deliver to the community.
By streamlining processes, embracing digital innovation, and focusing on localised, customer-first approaches, we are positioning ourselves to better meet the needs of the community now and in the future.
This shift isn’t just about change, it’s about creating lasting impact, making us more responsive, efficient, and connected to the community.
What is Changing the way we Waitaki all about, isn’t it just transformation?
Changing the way we Waitaki is about moving beyond transformation, and it is already underway. It focuses on enhancing the services we provide to the community by localising council support and bringing assistance and resources closer to where people live and work.
By focusing on our service delivery, and increasing our presence across more of our district, we aim to make council services more accessible and responsive to local needs.
Additionally, we’re going to be introducing efficient digital solutions to streamline processes and provide 24/7 access to certain services, making it easier and faster for the community to engage with the council.
This blend of localised support and digital tools will ensure we’re offering modern, convenient, and effective services for everyone in the Waitaki community.
Will services be cut or moved online?
While we’re transitioning some processes to digital platforms to enhance accessibility and efficiency, our commitment to community-centred, in-person services remains strong.
Essential services, particularly those requiring face-to-face interactions, will continue to be available to ensure the community receives the support it needs in a familiar and personal setting.
Our goal is to offer a balanced approach that respects diverse preferences, whether someone prefers the convenience of online options or speaking directly with a council representative.
This dual approach allows us to meet the community’s needs more inclusively, ensuring that no one is left behind, regardless of how they prefer to engage with council services.
How will it affect me?
You’ll benefit from the support of a customer service team that’s more community-focused and accessible than ever before. We’re prioritising a local approach, meaning that council staff will be more present and engaged in your area, providing more direct, face-to-face support when you need it. This shift ensures that assistance is not only closer to home but also more responsive to the unique needs of each community within our district.
Additionally, you’ll have greater opportunities to connect and build relationships with council representatives who are knowledgeable about local issues and dedicated to helping you.
Whether it’s for guidance on specific services, assistance with council processes, or support for community initiatives, our team is here to work alongside you, making it easier to access the help and resources you need.
What’s happening to our libraries?
We value Waitaki’s libraries, and know they are far more than just providers of books for the community. We want to build on the great work done by the libraries team and ensure the other services council provides is included where possible. We are not drastically changing the library services offered. Instead, we are focusing on how we deliver those services.
Starting March 3, 2025, many Council services like paying your rates or registering your dog will move to the Ōamaru Library, making them more accessible and convenient.
With longer weekday hours and Saturday morning availability from 10 a.m. to 12:30 p.m., you’ll have more opportunities to access these services at a time that suits you.
The council building will still be used for accessing property files, attending council meetings, and appointments with council staff.
Library Opening Hours (from 3rd March 2025) 8.30am - 5.30pm Weekdays and 10am-12.30pm on Saturdays.
What’s happening to the main council building?
The main Waitaki District Council building located at 20 Thames Street remains as Council HQ, most staff will still work from the building and public and council meetings will continue to be held there.
If you do need to go into HQ, you will be greeted by a concierge who can direct you to your booked appointment, public meeting, or direct your enquiry just down the street to the Ōamaru Library.
Most everyday services, like paying rates, will now be conveniently available at the Ōamaru Library. A central desk staffed by friendly Council team members will be ready to assist you.
Meanwhile, the Council building will remain open for accessing property files, attending public meetings, and attending booked appointments with Council staff.
You can make an appointment to see a council staff member if you need to, either call council or make an appointment when you’re in the library.