New chapter beginning
Published on 14 November 2024
We’re improving access to services and making it easier for you to connect to council.
At the heart of the work we do is a commitment to improving access to services and ensuring that these services are centred around the needs of everyone in the Waitaki community.
We know that it’s tricky for some people to visit the Council Service Desk at HQ during regular business hours, and we’re taking steps to change that.
In early 2025 we will be expanding access to essential services by bringing them closer to you.
Our Service Desk at HQ is open Monday to Friday, 8am to 4 or 5pm, for those who can visit during those hours. But we know that work and family commitments can make it hard to get to HQ. That’s why we’re taking a proactive approach by offering some Council services at the library which is open later during the day and on Saturday mornings.
This work is all about making it easier for you to access services outside of the standard working week. Whether you need to visit in person or connect with us online, we're here to ensure that services are available when you need them.
It's about you
We’re committed to listening to our community and shaping our services to meet everyone’s needs. By staying connected to local areas, we can better understand what the community wants from their Council and respond effectively.
Looking ahead
As we continue to expand our service offerings at the library combined with a growing range of online services, we are focused on providing more opportunities for you to engage with us.
This is just the beginning, and we’re excited about what’s to come as we work to ensure that accessing Council services is easier and more convenient for everyone.
The library will continue to be the vibrant, welcoming space it has always been, offering books, programs, and the familiar services you rely on.
The addition of Council services is simply a way to make it more convenient for you to get things done without affecting the current library experience.