Pay debtor account

Pay by Direct debit

For regular ongoing accounts, you can pay a debtor account by setting up a direct debit to save your time. 

How to set up direct debit

Pay in person

If you would like to pay by cash, EFTPOS or Credit Card* at the Council offices, you are welcome to visit

• our Council office at 20 Thames Street, Oamaru or 
• our service centre at 54 Tiverton Street, Palmerston.

Please note*: a 1.5% merchant fee will be charged for credit cards to cover the cost of this payment option.

Pay by bank transfer

You can arrange with your bank to pay a debtor account by phone or internet banking.

Please use the following details when making your payment by online banking to ensure it will be receipted correctly.

Bank: Bank of New Zealand (BNZ)
Account name: Waitaki District Council
Account number: 02 0940 0156400 00

It is essential that you include the required information in the 'Particulars', 'Code' and 'Reference' columns when you make a payment. Without this information, we may not be able to allocate your money to your outstanding payment – which could result in unnecessary problems and delays

How to set up a bank transfer correctly

Enter the correct information in each of the 3 fields your bank provides for you; 'Particulars', 'Code', and 'Reference'.

Particulars:
Customer Name from the Debtor Account.
Enter surname, a space then initials or company name only. Limit 12 characters.

Code:
"DEBTOR ACCT"

Reference:
Debtor Account Number from the top of the invoice.
This is a four digit number followed by a decimal point "." then another two digits. There is no alpha characters.
Some banks may not allow the use of a decimal point. If this is the case for your bank, replace the decimal point with a blank space (e.g. 8888.88 or 8888 88).

Use the sample below to ensure you enter the correct Debtor Account number on the invoice.

Important note:

• Please do not make one transfer for several accounts- for example, three rate accounts, a water account and a dog registration.
• Please split the payment with the appropriate payment particular and reference details to ensure that it is paid to the correct account.

Pay online by credit card

By using Waitaki e-Services, you can pay a debtor account online by credit/debit card, e.g. liquor/health fee, roading fee, building fee, rent.

Please note

• Waitaki e-Services accept Visa and MasterCard only. Due to the bank security restrictions, currently payments are only accepted from credit cards issued in the following countries: New Zealand, Australia, United Kingdom, Canada, USA and Germany.
• A merchant fee of 2% normally applies to the payment, which is charged by the credit card and merchant service providers. Council does not retain any part of this fee.
• You should check with the Bank that issued your credit card for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.
• Transactions are processed by Council within three working days of the payment.
• At the end of a transaction, you will be given a reference number. Receipts for online payments are not available, however you can either print the screen or note down the details for future reference.
• Please contact us regarding refunds for overpayments or incorrect payments.

Terms and Conditions

Please acknowledge you have read and understood the Terms and Conditions before proceeding to Waitaki e-Services.